If you are not satisfied?

If you as a customer are dissatisfied with any of our services, you should in the first instance contact our customer service team to resolve the situation. If you are still dissatisfied, you can make a written complaint.

In the complaint, you should describe in detail what happened and attach supporting documents so that our feedback and assessment will be good. Our feedback should be prompt and if the case is deemed to take more than ten working days to respond, you should be kept informed of the processing and the reasons for the delay. Complaints are sent by post to Pensure.

If you are not satisfied with our decision, you can get free advice from the Swedish Consumer Centre for Banking and Finance, see www.konsumenternas.se. You can also contact the consumer adviser in your municipality. If you are unsuccessful in your case with the Complaints Officer at Pensure, you have the option of taking the matter to the General Complaints Board (ARN), see www.arn.se for information about the General Complaints Board, or to the general courts.